Putting The “Customer” Back In Customer Service

Posted by: danc on Jul 14 2008 - 27 views

In an age of increasingly poor customer service I was pleased to see Doug’s post about the amazing treatment he got from UltimateEars. I will be posting a review of a pair of the Ultimate Ears super.fi 4vi headphones in the next few days (bottom line- they are amazing!) and it is nice to know they treat their customers’ experience as well as they treat their customers’ ears.

Doug’s post prompted me to share another positive customer service experience.

I had ordered a customized MacBook Pro a week and a half ago and it finally arrived last Friday. I booted it up for the first time, did all the requisite updates and loaded my software and data. It is a stellar machine! It is fast, quiet, has a beautiful screen and is a whole lot lighter than I expected.

Unfortunately my enjoyment at my new notebook was short lived as a disturbing clicking sound began coming from beneath the keyboard. It wasn’t an awful screech or a bone-chilling whine but rather a regular clicking sound that obviously should not have been there. Not sure what to do I called Apple Care. Read more »

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Congratulations Gear Diary!

Posted by: dgoldring on Jul 12 2008 - 11 views

Most of you know that, in addition to my work here at JAMM, I also write for Gear Diary, which is a fantastic site run by a woman I consider to be my personal mentor in this crazy online world, Judie Lipsett.

Gear Diary was founded in September 2006, just shy of two years ago.  And in that time they have grown in leaps and bounds.  Earlier this week, Gear Diary passed the 2 million readers mark.   In fact, as of tonight, they had hit 2,010,545 site visitors.  Amazing!  Congratulations on such fantastic growth, Gear Diary.  And here is to the next 2 million visitors!

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The Ultimate Warranty From Ultimate Ears

Posted by: dgoldring on Jul 12 2008 - 30 views

From time to time, I like to recognize companies which I feel have exceptional customer service.  Some of you may recall some time ago, I reviewed the Ultimate Ears Super.fi 3 earphones.  And I have to admit that even long after I finished the review, they remained one of my absolute favorite headphones.

Well, you can imagine how upset I must have been, therefore, when out of the blue, they just broke.  I could not figure out why, they just stopped working in the left ear.  I must have damaged the speaker on that side, but I have no idea how I did that.

Anyway, I was upset, but I had other headphones to review anyway, so I moved on.  Well, some time later, I just happened to be chatting with one of the PR people from Ultimate Ears.  I mentioned that mine had broken, and he almost immediately blurted out that Ultimate Ears had a two year warranty.  How could I have forgotten about that?

He assured me that he would take care of things.  A few days later, a package arrived from Ultimate Ears with a brand new Super.fi 3 inside.  Beautiful.  And they did not ask for the old ones back or try to fix them first.

I cannot say enough about how impressed I was with Ultimate Ears, their two year warranty, and their customer service.  Thank you, Ultimate Ears!

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Doing some site work this weekend

Posted by: Brandon Steili on Jul 11 2008 - 17 views

Just a heads up here folks… I’m going to be re-doing a lot of the back end of the site this weekend so if you come by and we’re not running - Its my fault. Trying to fix these retarded CPU alarms we’ve been getting before we just pack our bags and move to a new webhost.

Still on-going … but I’m going to bed. Got up at 2am on Friday - and Saturday is quickly approaching. Everything should be working - let me know if you see something that isn’t.

Cheers!

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White iPhone 3G comes home!

Posted by: Brandon Steili on Jul 11 2008 - 83 views

You didn’t think I was going to show it off that quickly did you!?

Just kidding … here ya go:

So far the iPhone is a useless brick however. The rumors are true - iPhone activations are down and AT&T is selling them straight off the shelf without even opening the box. So - truth be told - I bought the white iPhone without even having seen it in person. The first time I saw one was when I got home and opened the box for the first time.

Click on through for a couple more shots - including a comparison to the iPod Touch.

Read more »

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iPhone / Touch Apps - What are You Getting?

Posted by: Brandon Steili on Jul 10 2008 - 73 views

So, here we are and the downloading frenzy has begun. For a lot of folks the iPhone 2.0 firmware is available (if you download directly from Apple’s servers and not from iTunes). So my question is - what are you folks downloading? I’ve grabbed a couple apps (see above) that I know I’ll be using quite a bit, but I want to know if there’s some that I may be missing?!

So sound off in the comments if you’re getting into the frenzy… I’m heading back to the App Store. See you there…

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