Rewind to a week ago last Saturday. My wife and I took my nearly one year old daughter to Tulsa to find her a new car seat. She’s just about to outgrow her current rear facing seat, and is now of age to face forward. This is something that all three of us have been looking forward to for a while.

Fast forward just a bit. After a long day of shopping, a baby getting just a bit fussy as well as a wife doing the same, and the car ride home starts. It’s nothing major, only about an hour. I can endure the two. I’ll be home soon.

My Touch Pro rings. Who is it, I wonder. It’s the same person it always is. A family member in need of some technical assistance. But I was stuck in a car, in heavy traffic, with two fussy people. The odds that this was going to be a calming call were slim. I slowly answered: “Hello”. A voice on the other side started rattling off questions, to which the summary is that they wanted to print a document from their Windows 7 laptop. They had never printed anything from it though, and walking this family member through the process of searching for a driver on the internet and installing it isn’t fun. I gave them the quick summary, hoping that it would at least ward them off until I returned home, where I could help them better. At least they couldn’t hurt anything, right?! Finally, I was off the phone. Trying to enjoy my ride home as best possible.

Fast forward about ten minutes. My Touch Pro rang again. Same person. I could only assume that something had gone drastically wrong, to which I was supposed to have the solution while driving in traffic in Tulsa. Aarggh. I answered, slowly. The voice on the other end “You won’t believe what happened…”, as my heart skipped a beat. “I plugged in the USB cable from the printer and turned it on. A bubble then popped up telling me that Windows was searching for a driver. It then downloaded something and I was able to print. The whole thing took about five minutes.”

To which I can only say to Microsoft: THANK YOU.

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