Did you know that there is a limit to the number of times you can download a book to your Kindle (whether that is the Kindle, kindle 2, Kindle DX, or Kindle App for iPhone)?? Neither did I. My good friend Dan Cohen, however, learned this troubling lesson the hard way. According to his post over at Gear Diary, Dan received quite a surprise when he tried to redownload a book to his Kindle App on the iPhone. In a word, it would not download…at all. He called customer support, and this is what he was told:
The customer rep asked me to send every one of the books in my library to my iPhone. Most of them gave the message that they were sent but a number of them returned the message that they could not be sent. “Oh that’s the problem,” he said “if some of the books will download and the others won’t it means that you’ve reached the maximum number of times you can download the book.”
I asked him what that meant since the books I needed to download weren’t on any device because I had wiped those devices clean and simply wanted to reinstall. He proceeded to tell me that there is always a limit to the number of times you can download a book. Sometimes it’s five or six times he said but at other times it may only be once or twice. And, here’s the kicker folks, once you reach the cap you need to repurchase the book if you want to download it again.
WHAT?!!?!? Apparently, Amazon or the publishers have imposed an unadvertised download limit on every book. What this means is that once you reach the download limit, you will need to repurchase the book if you want to download it again. The problem, however, is that this download limit is not visible anywhere on the Kindle or on the Amazon website. They do not tell you that there is a limit, what the limit is, or when you are nearing the limit.
Check out Dan’s full article over at Gear Diary, in which he discusses his experience with Amazon, and even offers some suggested solutions to this snafu.