Update: Amazon Is Selling Discrimination


Apparently, Amazon has a new policy regarding their books.  LGBT material is now considered ‘adult’.  So, what does that mean?  Well, first it means that the books will no longer show up in the best seller list, which many people use a tool to figure out what to buy.  Also, it means that this material is no longer searchable, even if you type in the exact name, the book may not appear.  I have been trying to use my calm voice as to not just spew forth my complete and utter rage at this whole situation.  Let’s do a quick translation – when someone says ‘adult’ material, what do you think?  X-rated movies, pin-up magazines, basically porn.  If I understand this correctly, Amazon thinks that material with LGBT content is porn.  Did the Pope buy Amazon and I missed something.  Amazon is acting like a homophobic idiot, clear and simple.  In the last few weeks, we have seen the Iowa Supreme Court say that it is unconstitutional to ban gay marriage, and had the state of Vermont legalize gay marriage.  We are trying to move towards a more tolerant world, and we run into this kind of discrimination.  What right does Amazon have to ‘ban’ material?  They are a store, not a censor.  Why don’t they just burn all the LGBT books?  From CNN, here is a list of books that are considered ‘adult’ LGBT vs. books that are just normal books.

Still in the Ranking System:

• “Playboy: The Complete Centerfolds” by Chronicle Books (pictures of over 600 naked women)
• Rosemary Rogers’ “Sweet Savage Love” (explicit heterosexual romance)
• Kathleen Woodiwiss’ “The Wolf and the Dove” (explicit heterosexual romance)
• Bertrice Smal’s “Skye o’Malley,” (which are all explicit heterosexual romances)
• Alan Moore’s “Lost Girls” (which is a very explicit sexual graphic novel)

No Longer Ranked for Being ‘Adult’ Material:

Radclyffe Hill’s classic novel about lesbians in Victorian times, The Well of Loneliness, and which contains not one sentence of sexual description;
• Mark R. Probst’s YA novel “The Filly” about a young man in the wild West discovering that he’s gay (gay romance, no sex);
• Charlie Cochrane’s “Lessons in Love” (gay romance with no sex)
• “The Dictionary of Homophobia: A Global History of Gay & Lesbian Experience,” edited by Louis-George Tin (non-fiction, history and social issues)
• “Homophobia: A History” by Bryan Fone (nonfiction, focus on history and the forms prejudice against homosexuality has taken over the years)

I don’t know about you, but I am pretty offended by those adult books.  I am SO glad Amazon saved me from reading those titles.  Needless to say, I am DONE with Amazon.  I am telling all of my friends and family to boycott Amazon.  I look forward to all the protests that are coming from the Human Rights Campaign and others condemning Amazon.  I will also look forward to an apology.

UPDATE:  Amazon is saying that the blacklisting of LGBT material was a glitch in its ratings system.  Is this true or just a PR save?  Well, one author said that his book was re-branded in Feb.  Hmmm…that’s quite a glitch. (via Gizmodo)

If want to see what Amazon had to say to one of its own writers/clients, continue after the break.

The following note is from author and Amazon Advantage member, Mark Probst.  Amazon’s replay is in bold.

On Amazon.com two days ago, mysteriously, the sales rankings disappeared from two newly-released high profile gay romance books: “Transgressions” by Erastes and “False Colors” by Alex Beecroft. Everybody was perplexed. Was it a glitch of some sort? The very next day HUNDREDS of gay and lesbian books simultaneously lost their sales rankings, including my book “The Filly.” There was buzz, What’s going on? Does Amazon have some sort of campaign to suppress the visibility of gay books? Is it just a major glitch in the system? Many of us decided to write to Amazon questioning why our rankings had disappeared. Most received evasive replies from customer service reps not versed in what was happening. As I am a publisher and have an Amazon Advantage account through which I supply Amazon with my books, I had a special way to contact them. 24 hours later I had a response:

In consideration of our entire customer base, we exclude “adult” material from appearing in some searches and best seller lists. Since these lists are generated using sales ranks, adult materials must also be excluded from that feature.

Hence, if you have further questions, kindly write back to us.

Best regards,

Ashlyn D
Member Services
Amazon.com Advantage

I would like to remind Amazon that they are not the only retailer in the world.  I can get books from Barnes & Noble, as well as Borders.  Actually, I really do not need to buy 1 single thing from Amazon.  Search engines are amazing tools.  Honestly, I feel betrayed.  Its like finding out someone you considered a friend, secretly hates you.

Via Gizmodo and CNN

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kati42
Apr 13, 2009

That’s terrible. It’s making a value judgment for its customers, and it has financial repercussions for authors and publishers. I hope they are quickly pressured to reconsider. I sent an email complaining about this, and linked back to the article. I asked them to stop branding LGBT work with a Scarlet A(dult).


Ray
Apr 13, 2009

What does any of this have to do with mobile computing? I don’t really care about your personal sexual orientation, I subscribed to this blog because I found helpful info about mobile computing. If RANTS like this one are going to be the norm, I will disconnect!
PLEASE RESTRAIN YOURSELF and stay on topic!


dgoldring
Apr 13, 2009

Ray, You arre right that this is not strictly mobile. But I think it is tangentially relevant enough not to be from out in left field. Amazon does supply ebooks for the Kindle and iphone. Plus it was an important issue for us to cover.

We welcome your opinion whether you agree or disagree. But I do not think it was unreasonable for us to cover this.

doug


Brandon Steili
Apr 13, 2009

Unfortunately, I’m going to have to agree with Ray on this one.

While I completely agree with the fact this is complete garbage and Amazon should not have taken this stance, or should have at least explained the action – I don’t feel (even with eBooks and the Kindle) that this is relevant to this space.

There’s some topics that just aren’t in line with the site and the sort of thing we cover – this, religion and a few others I can think of are just a bit too far off topic. I’m not one to pass judgement on anyone’s sexual preference, I no issue with the discussion, but I just don’t think it relevant to JAMM.

Sorry.


Marc
Apr 14, 2009

Actually, this situation may not be what it seems:

http://community.livejournal.com/brutal_honesty/3168992.html

It warns about 18+ when you go to the link (not sure why) but the site is SFW.


Brandon
Apr 14, 2009

Good find Marc!

Alright – so now Heather, go there, grab all the code in that thread … and target all the religious nut job books out there. Then it’ll be all over CNN and the interwebs again. Maybe Amazon will issue a formal statement and fix the issue.

Just make sure you do it from your laptop… that way you can tell us all about it and it will be mobile related.

:)


Heather
Apr 14, 2009

Well, I think you should know who you are buying your merchandise from, and I know I have bought portable electronics from Amazon. Plus, the Kindle is a huge portable device.

I do have an update for the story. Will be up soon.

Kati42 – thanks for speaking out. :)


Allen F
Apr 14, 2009

Boy, I hate when I find myself in a position where I have to defend an act that I don’t necessarily support, but I find this rant to be both misplaced and inaccurate.

Amazon is not the public library, although the library engages in censorship every day in deciding which material to make available to THEIR customers.

Amazon, as a business, has every right to decide which products they sell, promote, or advertise. You describe that as censorship, but it’s not. They are not preventing you from reading such material, they are limiting the search results that you see when YOU go to THEIR website and search on certain terms. The simple solution would be for you to not go to their website….

You, as a consumer of those products, have every right to choose whether to do business with them.

I was in a 7-11 store yesterday, and they also did not have the books that you describe for sale – though they did have other books and magazines. I find the same thing at Home Depot, and Fry’s.

The point there is that I am not privy to the decisions which drive the products available for sale at any of these businesses – I can only observe the results of those decisions and make purchase decisions based on the results of those observations.

If you happen to be the sort of single-issue consumer who will terminate your business relationship with Amazon – not because they won’t sell you the item you want, but because they filtered some of the titles out of a search result, fine. Don’t do business with them. Let them know why and then stick to your guns.

For myself, when I buy from Amazon it’s because they have a product that I need at a price I find acceptable. If I am looking for something that doesn’t turn up in a search, I shop elsewhere.

I would wager a significant amount of money that Amazon employs people whose entire job is to monitor the results returned by customer searches. Further, if a significant number of searches were for the titles you describe, and those searchers were leaving the site without making a purchase, I think you would find a pretty rapid re-evaluation of the business logic that drove the initial decision.

Finally, before we get all happy with the labels, and start calling me a homophobe, or misogynist, or racist, or whatever, consider this:

I am not for gay marriage. I am also not against gay marriage. I am not for or against gays in the military, affirmative action, or the deportation of illegal immigrants.

What I AM against is discrimination. Different rules based on arbitrary distinctions are wrong. Unfortunately, most people only seem to get upset about it when it is their particular ox being gored.


Kevin N
Apr 14, 2009

I am SO glad Heather posted this. I would not have known otherwise, and it definitely affects how I make my purchasing decisions. Frankly, discrimination is an abomination, and it should not be tolerated. And why is it that some readers think they have the right to decide what should and should not be posted? Shouldn’t JAMM have the right to decide what they think is important?

Allen: I don’t see Heather calling for the government to shut Amazon down, though I would argue against Amazon’s right to discriminate against gay literature just as I would argue against their right to discriminate against African American literature.

Anyway, I see her getting the word out, with justified anger, so that those of us who care can act as we see fit. And I don’t think it’s fair to see this as single issue. I would be equally angry with sexist or racist discrimination. But anyway, isn’t it natural that those who are affected will be the first ones to speak up (except when they’re afraid)?

Lastly, I’m sorry to hear that you don’t take a stand on the key issues that you mention. Maybe that’s because YOU don’t care enough if it’s not your issue? Anyway, the point is this: there are systemic biases, not just “distinctions,” that cause real harm to real people, and justice demands that we speak against them.

Ray: first off, Heather didn’t describe her sexual orientation; by reading this, I certainly have no idea what it is, and frankly it’s none of my business (although if someone wanted to raise their own orientation to explain why this hurt her/him, I could only applaud that for bravery). She just raised an objection to discrimination. Maybe you assume that anyone who isn’t gay wouldn’t object? You would be very, very wrong.

And frankly, a knee-jerk response of “I don’t really care about your personal sexual orientation” usually means “I don’t like your sexual orientation and would rather that you hide it from me” and makes me suspect you of homophobia (would you have objected if she mentioned her husband?). I certainly in NO way represent JAMM, but for me, if that’s your attitude, good riddance to you.

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