The Ultimate Warranty From Ultimate Ears

Posted by: dgoldring on Jul 12 2008

From time to time, I like to recognize companies which I feel have exceptional customer service.  Some of you may recall some time ago, I reviewed the Ultimate Ears Super.fi 3 earphones.  And I have to admit that even long after I finished the review, they remained one of my absolute favorite headphones.

Well, you can imagine how upset I must have been, therefore, when out of the blue, they just broke.  I could not figure out why, they just stopped working in the left ear.  I must have damaged the speaker on that side, but I have no idea how I did that.

Anyway, I was upset, but I had other headphones to review anyway, so I moved on.  Well, some time later, I just happened to be chatting with one of the PR people from Ultimate Ears.  I mentioned that mine had broken, and he almost immediately blurted out that Ultimate Ears had a two year warranty.  How could I have forgotten about that?

He assured me that he would take care of things.  A few days later, a package arrived from Ultimate Ears with a brand new Super.fi 3 inside.  Beautiful.  And they did not ask for the old ones back or try to fix them first.

I cannot say enough about how impressed I was with Ultimate Ears, their two year warranty, and their customer service.  Thank you, Ultimate Ears!

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