The Ultimate Warranty From Ultimate Ears
Posted by: dgoldring on Jul 12 2008
From time to time, I like to recognize companies which I feel have exceptional customer service. Some of you may recall some time ago, I reviewed the Ultimate Ears Super.fi 3 earphones. And I have to admit that even long after I finished the review, they remained one of my absolute favorite headphones.
Well, you can imagine how upset I must have been, therefore, when out of the blue, they just broke. I could not figure out why, they just stopped working in the left ear. I must have damaged the speaker on that side, but I have no idea how I did that.
Anyway, I was upset, but I had other headphones to review anyway, so I moved on. Well, some time later, I just happened to be chatting with one of the PR people from Ultimate Ears. I mentioned that mine had broken, and he almost immediately blurted out that Ultimate Ears had a two year warranty. How could I have forgotten about that?
He assured me that he would take care of things. A few days later, a package arrived from Ultimate Ears with a brand new Super.fi 3 inside. Beautiful. And they did not ask for the old ones back or try to fix them first.
I cannot say enough about how impressed I was with Ultimate Ears, their two year warranty, and their customer service. Thank you, Ultimate Ears!
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Shure also has a decent warranty. I damaged mine and sent them in, got a new box within a week and a half.
Logitech has INCREDIBLE customer support. They’ve replaced two of my mice that have died. I loved my old mice, but they kept dying, so I opted for a wired one and they gave it to me with no hassle.
That’s great! Customer support is (should be) the backbone of any company.
I remember when I damaged my iPod earbuds while opening the package, I took them to an Apple store and told them I damaged them and would like to buy more, they just gave me another set - without even seeing the damaged ones!