One word – Whoops!

In a statement late Thursday, the company said the outage from Tuesday evening into Wednesday morning was triggered by “the introduction of a new, non-critical system routine” designed to optimize the cache, or temporary holding space, of the system that handles e-mail sent to BlackBerry users.

RIM said it didn’t expect the update to impact users, “but the pre-testing of the system routine proved to be insufficient.”

The Waterloo, Ontario-based company also said the process designed to maintain service in the event of a failure “did not fully perform to RIM’s expectations,”

Looks to me like somebody (or maybe a group of somebodys) in Ontario might be called into the Apprentice boardroom.

Link to System Update Led to Blackberry Outage – washingtonpost.com

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